Return & Refund Policy
Governing Framework: Consumer Protection (E-Commerce) Rules 2020 (Section 4(2))
Brand & Website: Muealpha (muealpha.online)
Operating Entity: Muealpha Technologies Private Limited
CIN: U62090UP2024PTC198489
GSTIN: 09AARCM8479K1ZB
Support Email: technologiesmuealpha@gmail.com
Overview
Muealpha provides a transparent, customer-friendly return and refund policy compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be completely satisfied with their purchase.
1. Return Window
- Standard Window: 30 Calendar Days from the date of confirmed package delivery.
- Verification: Delivery timestamp verified via courier carrier tracking logs.
- Defect Reporting: Quality issues or transit damage must be reported within 72 hours of delivery.
2. Mandatory Return Conditions
To qualify for a full refund or exchange, items returned must meet the following criteria:
- Product is in original, unused, unworn, and unwashed condition.
- All original brand tags, labels, and security seals remain attached and intact.
- Packed in original packaging along with any accessories, size labels, or care guides included at the time of purchase.
- Free of perfume, stains, alterations, or damage caused after delivery.
3. Non-Returnable & Final Sale Categories
| Category | Return Eligibility | Reason |
|---|---|---|
| Worn / Used Footwear | Non-Returnable | Hygiene and safety regulations. |
| Inner Garments & Innerwear | Non-Returnable | Hygiene and safety regulations. |
| Unstitched Fabric Yardage | Non-Returnable | Cannot be resold once cut or handled. |
| Deep Clearance Sales (>50% Off) | Final Sale | Clearance listings clearly marked at purchase. |
| Digital Gift Cards | Non-Returnable | Non-refundable once issued. |
| Costume Jewellery (if worn/used) | Non-Returnable | Hygiene regulations; cannot be resold once worn. |
*Exception: Manufacturing defect or incorrect item dispatch applies to all categories above.*
4. Return Workflow & Reverse Pickup
- Initiate Request: Log into account → My Orders → Select Order → Click Request Return (or email technologiesmuealpha@gmail.com).
- Approval & Pickup: Return approved within 24 hours. Free doorstep reverse pickup scheduled within 48 hours via Delhivery/Bluedart across ~18,000 PIN codes.
- Quality Check (QC): Item inspected at Noida fulfilment centre within 2 to 3 business days of arrival.
- Self-Shipment Reimbursement: For PIN codes outside reverse pickup coverage, customers self-ship parcel and receive courier reimbursement up to ₹150 upon submission of shipping receipt.
5. Refund Method & Processing Timelines
Once return QC is passed, refunds are processed immediately as per the original payment method:
| Original Payment Method | Refund Crediting Time | Refund Details |
|---|---|---|
| UPI / Wallet | 2 – 5 Business Days | Credited to source UPI ID / wallet |
| Credit / Debit Card | 5 – 7 Business Days | Bank posting cycle applies |
| Net Banking | 5 – 7 Business Days | Credited to source bank account |
| Cash on Delivery (COD) | 7 – 10 Business Days | Direct NEFT bank transfer upon receiving bank details |
| Store Credit | Instant (1 Business Day) | Applied to user Muealpha wallet balance |
6. Size Exchange Policy
- One-time free size exchange offered for garments within the 30-day window.
- Reverse pickup of original item and forward shipping of new size are 100% free of charge.
- If requested size is out of stock, a full refund is issued automatically.
7. Defective, Damaged, or Incorrect Items
If an incorrect or defective product is delivered:
- Contact technologiesmuealpha@gmail.com within 72 hours with unboxing photos/video.
- Full 100% refund issued (including original shipping charges).
- ₹200 Store Credit Goodwill Gesture credited to account for the inconvenience caused.
8. Customer Grievances & Statutory Redressal
If your return or refund is delayed or unresolved, contact our team:
Grievance Contact: technologiesmuealpha@gmail.com / +91 83840 59408
National Consumer Helpline (NCH): 1800-11-4000 / consumerhelpline.gov.in