Return & Refund Policy

Overview

Muealpha provides a transparent, customer-friendly return and refund policy compliant with the Consumer Protection (E-Commerce) Rules, 2020. We want every customer to be completely satisfied with their purchase, whether it is a piece of fine jewellery or everyday apparel.

1. Return Window

• Standard Window: 30 Calendar Days from the date of confirmed package delivery.
• Fine Jewellery (Gold, Diamond, Platinum): 15 Calendar Days from the date of confirmed delivery.
• Verification: Delivery timestamp verified via courier carrier tracking logs.
• Defect Reporting: Quality issues or transit damage must be reported within 72 hours of delivery.

2. Mandatory Return Conditions

To qualify for a full refund or exchange, items returned must meet the following criteria:

1. Product is in original, unused, unworn, and unwashed condition.
2. All original brand tags, labels, and security seals remain attached and intact.
3. Packed in original packaging along with any accessories, size labels, certification documents, or care guides included at the time of purchase.
4. For jewellery: hallmark certificates, gemstone grading reports, and warranty cards must be returned along with the product.
5. Free of perfume, stains, alterations, or damage caused after delivery.

3. Non-Returnable & Final Sale Categories

*Exception: Manufacturing defect or incorrect item dispatch applies to all categories above.*

4. Refund Method & Processing Timelines

Once return QC is passed, refunds are processed immediately as per the original payment method:

5. Customer Grievances & Statutory Redressal

If your return or refund is delayed or unresolved, contact our team: