Cancellation Policy

Overview

Muealpha's Cancellation Policy is designed to give you flexibility while ensuring our fulfilment team can process and dispatch orders efficiently. This policy applies to all orders placed on muealpha.online.

1. Customer Cancellation Window

You may cancel your order without any penalty if your cancellation request is received within:

24 hours of order placement OR before the order status reaches "Packed" — whichever occurs earlier.

The order status is updated in real time and is visible in your account under My Orders.

2. Fine Jewellery Orders — Special Terms

Orders for Gold, Diamond, Platinum, and certified Gemstone products may be cancelled within 2 hours of order placement only, as these items enter quality inspection and secure packaging immediately after payment confirmation. After 2 hours, cancellation is not possible and the standard return policy applies upon delivery.

3. How to Cancel Within Window

1. Account Portal (Fastest): Log in to your account → Navigate to My Orders → Select Order → Click Cancel Order.
2. Email Request: Send an email to support@muealpha.online with your order ID and the subject line Cancellation Request — MUA######.

4. Refund Timelines Post-Cancellation

5. Support Channels